AI Chatbot Development Services

What is an AI chatbot for business?

An AI chatbot is a conversational assistant that uses a large language model (LLM) to understand questions written in everyday language, including typos, abbreviations and a mix of Indonesian and English. Unlike older menu-based bots that ask customers to type a number, an AI chatbot replies in natural sentences from a knowledge base we put together with you.

Most businesses looking for AI development actually need exactly this: the same questions no longer have to be answered by hand, customers who get in touch after hours still get a reply, and your team receives conversations that have already been qualified.

AI agents: chatbots that take action

Sometimes an answer is not enough. As part of our AI agent development for customer-facing use, we can give the chatbot access to specific tools so it can finish tasks inside the conversation, for example:

• Bookings and appointments. Checking free slots in a calendar and booking the customer in.
• Order status. Looking up an order number in your system and reporting where the delivery is.
• Lead capture. Saving a prospect's name, needs and contact details straight to your CRM or spreadsheet.
• Price estimates. Calculating an initial quote from the price list you set.

Every action has limited permissions and is logged, and anything that needs judgement still goes to a member of staff. We explain the difference in our article on AI agents vs chatbots. If the AI agent you need works inside internal systems rather than with customers, see our AI agent and LLM integration service.

What you get

• Needs analysis. We map the questions customers ask most and decide which ones the bot answers and which go to a person.
• A knowledge base built from your data. Products, services, prices, policies and FAQs become the source of every answer, so the bot does not guess from the internet.
• A brand-matched tone. Greetings, formality and calls to action follow the way your team already serves customers.
• A chat widget on your website. Plus other channels as needed.
• Handover to staff. Complex conversations are passed to your team with the full chat history.
• Conversation analytics. You can see the most common questions and where customers get stuck.

Which businesses is it right for?

An AI chatbot pays off most when the bulk of incoming messages are repeat questions whose answers already exist in writing. Examples include online stores asked about stock and shipping, clinics and salons taking bookings, property and automotive businesses that need to qualify buyers, schools and courses answering enrolment questions, and B2B companies that want AI customer service on their website to answer product specification questions.

How much does an AI chatbot cost?

Prices start from Rp5,000,000 per project for a website chatbot with a knowledge base built from your documents. The final cost depends on the number of channels, the volume of documents and languages, the actions the AI agent needs to perform, and integrations with systems such as a CRM, calendar or order database.

The price does not include LLM or API usage fees charged by the AI model provider, which depend on conversation volume, or server and platform subscription costs where needed. We include an estimate of the monthly usage cost with the quote.

Frequently asked questions

What is the difference between a regular bot and an AI chatbot?

A regular bot follows preset menus and keywords. An AI chatbot understands free-form questions and answers from your knowledge base, so customers do not have to follow a fixed path.

Can the AI chatbot run on WhatsApp?

Yes. WhatsApp requires the WhatsApp Business API and verification with Meta. The details are on our WhatsApp Business API and AI chatbot page.

What if the chatbot does not know the answer?

The bot is set up to admit it does not know, then pass the conversation to staff or record the customer's contact details for follow-up, rather than make up an answer.

How long does it take to build an AI chatbot?

It depends on the number of channels, how ready your documents are and the integrations required. We share the schedule together with the quote.

For customers who would rather call than type, there is our voice AI agent and AI phone receptionist service. Ready to build an AI chatbot for your business? Send us the questions your customers ask most through our contact page. Our other services are on the website and application development page.