WhatsApp Business API & AI Chatbot Services

What is the WhatsApp Business API?

The WhatsApp Business API, which Meta now calls the WhatsApp Business Platform, is the official way for businesses to connect a WhatsApp number to software. There is no app to open on a phone; messages are sent and received through a system, so a chatbot, a shared team inbox, your CRM and your online store can all work from the same number.

WhatsApp Business app or WhatsApp Business API?

• WhatsApp Business app. Free and installed on a phone. Enough for a business with one or two admins, with a catalogue, labels, quick replies and greeting messages. It starts to strain when several staff need to reply from the same number, or when replies need live data such as stock or order status.
• WhatsApp Business API. Used through software, open to many agents at once, connectable to chatbots and other systems, and supports template messages for notifications such as order confirmations and payment reminders. Meta charges for certain messages.

Avoid unofficial blast tools that imitate a personal WhatsApp account; they are the most common reason numbers get banned. We cover other misconceptions in our article Your customers already live on WhatsApp. Is your business there too?

What you get

• Registration support. Setting up your Meta Business Portfolio, WhatsApp Business account, number and display name, either directly through Meta's Cloud API or through a Business Solution Provider (BSP) of your choice.
• An AI chatbot on WhatsApp. Trained on your catalogue, prices and FAQs, able to read common chat shorthand, and replying in Indonesian or English.
• Handover to staff. Conversations that need judgement are passed to your sales or support team with the full chat history.
• Message templates. We write and submit templates for order confirmations, payment reminders and appointments for Meta's approval.
• Integrations. Connections to your website, online store, CRM or spreadsheet as needed.

WhatsApp Business API verification steps

• Meta Business Portfolio. A Meta business account in the company's name, not a staff member's personal account.
• Business verification. Meta asks for legal documents, such as a deed of establishment or business registration number (NIB), and checks that your name, address and website match.
• Phone number. A number that can receive an SMS or call for the verification code. If the number is currently used in the WhatsApp app, we check the migration options during setup.
• Display name. The name customers see in chats is reviewed by Meta and must match your brand.
• Templates and sending limits. Messages you initiate must use approved templates, and the number of messages you can initiate per day rises gradually with your number's quality.

How much does the WhatsApp Business API cost?

Our service starts from Rp5,000,000 per project, covering setup support and an AI chatbot on WhatsApp with a knowledge base built from your data. The final cost depends on the number of conversation flows and templates, integrations with other systems, and whether you need a multi-agent inbox.

Two other costs are paid separately and are not included in our price:

• Meta messaging fees. Set by Meta by country and message category (marketing, utility, authentication, service) and paid to Meta directly or through a BSP. The pricing model has changed several times, so we check the current rates when we prepare the quote.
• Platform and AI costs. A BSP or inbox subscription if used, plus LLM usage fees for AI replies.

Frequently asked questions

Is the WhatsApp Business API paid?

Access is available directly from Meta, but Meta charges for certain messages, and you still need software to use it, whether a chatbot, an inbox or a BSP. In practice, the monthly cost depends on the volume and type of messages.

Can a WhatsApp chatbot send promotions to all my contacts?

No. Promotional messages may only go to customers who have agreed to be contacted, using templates approved by Meta. Frequent reports and blocks from recipients can lower your number's quality and sending limits.

Can we use our existing WhatsApp number?

Usually yes, as long as the number is registered on the official platform. We check the options for your number during setup, including whether old chat history should be backed up first.

How long does WhatsApp Business API setup take?

It depends on Meta's business verification, how ready your documents are and the chatbot flows you need. We share the schedule together with the quote.

The same chatbot can also run on your website through our AI chatbot development service, and orders from WhatsApp can flow automatically into other systems with AI workflow automation. Ready to use the WhatsApp Business API? Send us the number you want to use and your top customer questions through our contact page. Our other services are on the website and application development page.