Voice AI Agent & AI Phone Receptionist Services

What is a voice AI agent?

A voice AI agent is an AI assistant that talks over the phone. It listens to the caller, turns speech into text, works out what they mean with a large language model, then replies in a natural-sounding voice. Unlike old phone menus ("press 1 for..."), callers simply speak as they normally would, and the AI can handle a real back-and-forth conversation.

What can an AI phone receptionist do?

• Answer every call. Including after hours and when several people call at once.
• Answer common questions. Opening hours, location, services, prices and policies, from a knowledge base you approve.
• Bookings and appointments. Checking free slots in your calendar and booking the caller in.
• Qualify prospects. Asking about the caller's needs and recording them in your CRM.
• Forward calls. Urgent calls, or calls that need judgement, are passed to the right member of staff.
• Summaries and follow-up. Every call is logged and summarised, and confirmations can be sent by WhatsApp.

Which businesses is it right for?

An AI receptionist is most useful when calls often go unanswered and most of them are similar questions. Examples include clinics and dental practices taking bookings, restaurants taking reservations, property agents fielding unit enquiries, workshops and other service businesses whose phones are busiest at peak hours. We explain why this matters in our article Every missed call is a customer who called someone else.

If your customers would rather type than call, an AI chatbot for your website or an AI chatbot on WhatsApp is usually a better fit.

How we build it

• Script and rules. We define which questions the AI may answer, what information to record and when a call must go to staff.
• Voice and language. The voice, greeting style and language are matched to your brand.
• Phone connection. Your business number is connected through an internet telephony (VoIP) provider, or a new number is used if needed.
• Integrations. Your calendar, CRM and WhatsApp are connected so the AI can take action during the call, not just talk.
• Testing. We test with real calls, including accents, background noise and off-script questions, before the number goes live for customers.

How much does a voice AI agent cost?

Prices start from Rp10,000,000 per project for one call flow, such as answering common questions and taking bookings. The final cost depends on the number of flows and languages, integrations with your calendar or CRM, and whether calls need to be routed to several departments.

The price does not include usage costs, which are paid separately: call and number charges from the telephony provider, and per-minute fees for the voice models and LLM. We include an estimate of the monthly cost based on your call volume with the quote.

Frequently asked questions

Will callers know they are talking to AI?

We recommend that the AI introduces itself as a virtual assistant at the start of the call. It is more honest, and callers are not surprised when they are transferred to staff.

Can a voice AI agent speak Indonesian?

Yes, in Indonesian and English. We test its understanding with real sample calls, including abbreviations and terms specific to your business.

What happens if the AI cannot answer?

The call is forwarded to staff, or the AI records the caller's name, number and needs so your team can call back.

How long does it take to build a voice AI agent?

It depends on the number of call flows and the integrations required. We share the schedule together with the quote.

Want your business phone answered at every hour? Send us the types of calls you get most and your busiest hours through our contact page. Our other services are on the website and application development page.